Frequently Asked Questions
Everything you need to know about bringing Somerset House quality into your home.
What is the standard shipping timeframe for furniture?
Most of our handcrafted furniture pieces are delivered within 7-14 business days. White-glove delivery services may require additional scheduling time depending on your location.
Do you offer international shipping?
Currently, Somerset House ships exclusively within the continental United States and Canada to ensure the safety and integrity of our larger home decor items during transit.
What is your return policy for home accents?
We offer a 30-day return window for most home accents and decor. Items must be in their original packaging and unused condition to qualify for a full refund.
Are your wood products sustainably sourced?
Yes, we pride ourselves on environmental responsibility. All Somerset House timber products are sourced from FSC-certified forests and finished with low-VOC stains.
How can I track my order status?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to our logistics portal for real-time updates.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for larger furniture purchases.